1. Fresh Dairy Product Policy
Dairy products are perishable. Once delivered and accepted, products generally cannot be returned unless there is a clear quality, leakage, wrong item, or delivery issue reported promptly.
2. Cancellation
For daily milk delivery or subscription changes, please inform us before the delivery route starts for the relevant slot. Late cancellation may not be possible once the product has been packed or dispatched.
- Morning delivery cancellation should be requested as early as possible before morning dispatch.
- Evening delivery cancellation should be requested before evening dispatch.
- Subscription pauses or quantity changes should be communicated in advance.
3. Replacement or Refund Eligibility
Replacement, adjustment, or refund may be considered when:
- The wrong product or quantity was delivered.
- The product packaging was damaged or leaked at delivery.
- A quality issue is reported soon after delivery with order details.
- Payment was collected for an undelivered confirmed order.
4. Non-Refundable Cases
Refunds or replacements may not be available where the issue is caused by incorrect customer details, missed delivery availability, improper storage after delivery, delayed reporting, or change of mind after delivery.
5. How to Report an Issue
Contact us with your name, phone number, delivery date/time, product name, quantity, and issue details. Photos may be requested for packaging or quality complaints.
6. Refund Processing
If a refund is approved, the amount and method will be confirmed directly with the customer. Refund timelines may depend on payment mode and bank/payment provider processing time.
7. Contact Us
For cancellations, delivery issues, replacement, or refund requests, contact MILANSAR DUDH DAIRY.
- Phone: +91 77372 67148
- Address: Chakeri, Sawai Madhopur, Rajasthan 322034
- Website: https://milansardudhdairy.shop